Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're a dynamic Philadelphia-based company committed to fostering talent and innovation. This role offers hands-on experience with cutting-edge systems while supporting our diverse client base. You'll work alongside industry experts in a collaborative environment designed for growth. We provide comprehensive training, mentorship programs, and clear pathways to advancement. Perfect for recent graduates or career changers eager to build foundational IT skills in a supportive setting.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system and prioritize user requests
- Assist with system installations, configurations, and maintenance
- Create and maintain technical documentation and user guides
- Collaborate with senior IT staff on complex problem-solving
- Participate in IT asset management and inventory control
- Conduct user training sessions on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required