Job Description
Join our award-winning team as an Entry-Level IT Support Specialist and kickstart your career in technology! We provide comprehensive paid training programs designed for career changers and recent graduates. No prior experience required – we'll equip you with industry certifications and hands-on skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive benefits, mentorship from industry experts, and a clear path to advancement within our growing company. Located in the heart of Charlotte's tech hub, you'll collaborate with innovative teams while building a future-proof skill set.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware and software systems
- Document technical issues and resolutions in ticketing systems
- Participate in ongoing training to maintain industry certification standards
- Assist with network monitoring and basic security protocols
- Collaborate with senior IT staff on complex system implementations
- Conduct user training sessions for new technology deployments
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and problem-solving aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly during training period
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning
- Must pass background check and pre-employment assessment