Job Description
Join our dynamic team in Jacksonville as an IT Support Specialist with comprehensive training provided! We're seeking motivated individuals ready to launch their careers in technology through our structured onboarding program. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment. No prior experience required – we'll equip you with everything needed to excel in network administration, cybersecurity basics, and system troubleshooting. Apply today to transform your passion for technology into a rewarding full-time career!
Responsibilities
- Provide Tier 1 technical support to internal and external clients via phone, email, and chat
- Install, configure, and maintain hardware/software systems
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in rotational training modules covering cloud services and security protocols
- Monitor system health and resolve performance issues proactively
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong communication and customer service skills
- Ability to learn technical concepts quickly through structured training
- CompTIA A+ certification (will be provided during employment)
- Valid driver's license for occasional off-site support
- Pass background check and drug screening