Job Description
Join our cutting-edge team in San Jose's tech heartland as an Entry-Level IT Support Engineer! We're urgently seeking passionate tech enthusiasts to deliver exceptional user support and drive digital transformation. Enjoy competitive compensation, mentorship from industry veterans, and rapid career growth in a dynamic environment. Don't miss this opportunity to launch your IT career in Silicon Valley's innovation ecosystem!
Responsibilities
- Provide Tier 1/2 technical support for hardware/software issues
- Deploy and configure Windows/macOS workstations and mobile devices
- Manage Active Directory, Azure AD, and cloud-based services
- Document IT processes and maintain knowledge base articles
- Collaborate with security team on endpoint protection protocols
- Assist with network infrastructure monitoring and troubleshooting
- Train employees on cybersecurity best practices
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+/Network+ certification preferred
- Basic knowledge of cloud platforms (AWS/Azure/GCP)
- Familiarity with helpdesk ticketing systems (ServiceNow/Jira)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment installation
- Valid California driver's license required