Job Description
Join the Future of Technology with CloudFirst Solutions
We are seeking ambitious individuals to join our growing team as Entry Level IT Support Associates. In this role, you will be the first point of contact for our clients, troubleshooting technical issues, and providing exceptional customer service. We believe in fostering talent from within, so no prior experience is necessary—just a strong willingness to learn and a passion for technology.
Why Join Us?
- Mentorship: Work directly with senior engineers to accelerate your learning curve.
- Career Growth: Clear pathways from Support Associate to System Administrator and beyond.
- Modern Environment: Collaborative, inclusive, and cutting-edge workplace.
If you are ready to launch your career in the tech industry, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat.
- Diagnose and resolve basic hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the senior IT team to improve service delivery processes.
- Maintain a positive and professional demeanor with all clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- No prior professional IT experience required.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Basic understanding of computer operating systems (Windows, Mac OS).
- Ability to work in a fast-paced, team-oriented environment.