Job Description
We are looking for driven individuals to join our team as Entry Level Technical Support Specialists. This is a premier opportunity for career changers and recent graduates seeking a role with paid training and a clear path to professional growth. You will serve as the face of our company, providing exceptional technical support and fostering long-term client relationships.
In this role, you will utilize your problem-solving skills to troubleshoot technical issues, guide customers through software solutions, and ensure a seamless user experience. We provide a comprehensive curriculum to get you up to speed, so no prior technical experience is required.
Why Join Us?
- Paid Training: Receive industry-standard training at our expense.
- Career Growth: Accelerated promotion opportunities to Senior Specialist and Management roles.
- Remote & Hybrid Options: Flexible work environments available in San Jose, CA, and supporting roles in Virginia.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Document all customer interactions and resolutions in our CRM database.
- Collaborate with senior technical staff to improve service protocols.
- Meet daily and weekly performance metrics and quality standards.
- Identify opportunities to upsell products and enhance customer satisfaction.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field is a plus).
- Strong written and verbal communication skills.
- Basic computer literacy and typing proficiency.
- Ability to learn new software and technical concepts quickly.
- Reliable internet connection and a dedicated workspace.
- Ability to work full-time hours with flexibility for training sessions.