Job Description
Launch your tech career with our comprehensive paid training program! No experience required—just your passion for technology and eagerness to learn. We're seeking motivated individuals to join our remote IT Support team based in Austin. Our 12-week paid training covers networking, cybersecurity, cloud fundamentals, and customer service excellence. Upon completion, you'll transition to a full-time role with competitive benefits, growth opportunities, and a supportive mentorship program.
Why Join Us? • Zero-cost training with $20/hour during onboarding • 100% remote work flexibility • Industry certifications included • Career advancement pathways • Collaborative team culture
Responsibilities
- Provide remote technical support to clients via phone, chat, and email
- Troubleshoot hardware/software issues including OS, networks, and cloud services
- Document cases and maintain detailed ticket records in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Participate in continuous learning through weekly tech workshops
- Contribute to knowledge base articles and process improvements
Qualifications
- No prior IT experience required—training provided
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written/verbal communication skills
- Self-motivated with ability to work independently
- Basic computer proficiency (Windows, Mac, internet navigation)
- Willingness to earn CompTIA A+ certification during training