Job Description
Are you ready to launch your career in the fast-paced world of technology?
IndyTech Solutions is seeking a dedicated Entry-Level IT Support Associate to join our dynamic team in Indianapolis, Indiana. We are looking for motivated individuals who are eager to learn, grow, and contribute to a culture of innovation. This is a fantastic opportunity for recent graduates or career changers with a strong aptitude for technology.
As a member of our support team, you will work closely with senior engineers to troubleshoot issues, assist employees with software installations, and ensure our systems run smoothly. If you are passionate about technology and ready to start your professional journey, we want to hear from you!
Responsibilities
- Provide first-level technical support to internal employees via phone, email, and in-person to resolve hardware and software issues.
- Assist in the installation and configuration of desktop computers, printers, and network peripherals for new hires.
- Monitor system performance and report potential issues to the senior IT team to prevent downtime.
- Maintain accurate documentation of technical issues, resolutions, and system configurations in our ticketing system.
- Collaborate with cross-functional teams to implement new software solutions and improve overall user experience.
- Conduct basic training sessions for staff on how to use office software and security protocols.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field is a plus but not mandatory.
- Basic understanding of computer hardware and operating systems (Windows/MacOS).
- Eagerness to learn new technologies and a proactive approach to problem-solving.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Reliable internet access and a personal computer for remote work flexibility (if applicable).
- Valid driver’s license is preferred for occasional on-site visits.