Job Description
Are you ready to launch your career in the booming tech industry? Apex Tech Solutions is urgently hiring an Entry Level IT Support Associate to join our dynamic team in Denver, CO. We are looking for motivated individuals who possess a strong desire to learn and a passion for technology, offering comprehensive training to help you succeed.
In this pivotal role, you will be the bridge between our clients and our technical systems, ensuring seamless operations and user satisfaction. If you are tech-savvy, eager to grow, and ready to work in a collaborative environment, we want to meet you.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and in-person channels.
- Troubleshoot hardware, software, and network connectivity issues with a focus on rapid resolution.
- Assist with the setup, configuration, and deployment of new devices and workstations.
- Maintain accurate records of technical issues, resolutions, and asset inventory in the ticketing system.
- Conduct routine system checks and perform preventative maintenance to ensure uptime.
- Collaborate with senior IT staff to diagnose and resolve complex technical problems.
- Stay current with emerging technologies and apply new knowledge to improve workflow processes.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- Basic computer literacy and familiarity with Windows and Mac operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills for client interaction.
- Ability to work well in a team environment and manage multiple tasks simultaneously.
- Willingness to obtain relevant IT certifications (we provide the training and support).