Job Description
Launch Your IT Career in the Heart of Oakland
Welcome to FutureScale Solutions, where innovation meets community. We are looking for passionate, curious individuals to join our growing IT team as an Entry Level IT Support Associate. If you are eager to solve problems, learn new technologies, and work in a dynamic environment, we want to meet you.
At FutureScale, we believe in growing our own talent. This is the perfect opportunity for recent graduates or career changers to break into the tech industry without needing years of prior experience. You will receive comprehensive training, mentorship, and the chance to work on cutting-edge projects.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible working hours and remote work options.
- Professional development and certification reimbursement.
- A diverse and inclusive workplace in downtown Oakland.
Don't miss your chance to build a future in technology. Apply today and let's grow together.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues for end-users.
- Manage user accounts, permissions, and access controls securely.
- Maintain and update the company's IT asset inventory and documentation.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor network performance and troubleshoot basic connectivity issues.
- Collaborate with senior IT staff to implement security best practices.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Windows 10/11 and basic Linux command line.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Ability to work both independently and as part of a collaborative team.
- Current driver's license (for occasional on-site support requirements).