Job Description
Are you ready to launch your career in the technology sector?
Apex Digital Systems is looking for motivated Entry Level IT Support Associates to join our growing team in San Diego. We believe in nurturing talent and providing a supportive environment for recent graduates and career switchers to thrive.
In this role, you will be the first point of contact for internal technical support, ensuring our team has the tools they need to succeed. We offer comprehensive training, a modern tech stack, and a clear path for advancement.
Why Join Us?
- Modern Environment: Work with cutting-edge technology and collaborate with industry experts.
- Growth Opportunities: We promote from within and offer tuition reimbursement.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Provide Tier 1 technical support to employees via phone and email.
- Troubleshoot hardware and software issues, including printers, laptops, and network connectivity.
- Manage and maintain a ticketing system to track support requests and resolution times.
- Assist in the setup and configuration of new user workstations and software applications.
- Conduct basic training sessions for staff on software usage and security best practices.
- Monitor system performance and report technical issues to senior administration.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Basic understanding of Windows operating systems and office productivity software.
- Ability to work independently as well as part of a collaborative team.
- High school diploma required; associate degree or technical certification preferred.