Job Description
Join a dynamic team in the heart of Music City and kickstart your career in Information Technology. Tennessee Tech Solutions is seeking a motivated Entry Level IT Support Associate to join our growing IT department. We are looking for individuals with a passion for technology and a drive to learn.
As an Entry Level IT Support Associate, you will be the first point of contact for our employees, ensuring they have the tools and support they need to succeed. You will work closely with our Senior Systems Engineers to gain hands-on experience in a fast-paced corporate environment.
Responsibilities
- Provide tier 1 and tier 2 technical support for hardware, software, and peripheral devices.
- Assist in the deployment, configuration, and maintenance of end-user workstations.
- Troubleshoot network connectivity issues and ensure secure access to company resources.
- Document all incidents, tickets, and resolutions in the Service Desk system.
- Collaborate with the IT team to maintain inventory and hardware assets.
- Participate in on-call rotation for critical system outages.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows, macOS).
- Understanding of networking fundamentals, including IP addressing and DNS.
- Strong analytical and problem-solving skills with a "can-do" attitude.
- Excellent written and verbal communication skills.
- Willingness to pursue industry certifications such as CompTIA A+.