Job Description
Are you looking to kickstart a rewarding career in technology but lack prior experience? TechNova Solutions is looking for ambitious individuals to join our team as Entry Level IT Support Associates in New York, NY.
We believe in hiring talent with the right attitude and drive, not just a resume. We provide comprehensive on-the-job training, mentorship, and a clear path for professional growth. If you are eager to learn, have great communication skills, and want to work in a dynamic tech environment, we want to hear from you.
Why Join Us?
- No experience required – we train you from the ground up.
- Competitive salary and full benefits package.
- Opportunities for rapid career advancement.
- Collaborative and supportive company culture.
Don't let a lack of experience hold you back. Apply today to become part of the TechNova family!
Responsibilities
- Assist customers and team members with technical inquiries via phone, email, and in-person support.
- Diagnose and troubleshoot basic hardware, software, and network connectivity issues.
- Log and manage customer support tickets using our internal ticketing system.
- Collaborate with senior IT staff to resolve complex technical challenges.
- Conduct routine system checks and hardware maintenance to ensure optimal performance.
- Stay updated on the latest technology trends and participate in weekly training workshops.
Qualifications
- High school diploma or equivalent (Bachelor's degree in IT or related field is a plus but not required).
- Strong desire to learn and grow within the IT industry.
- Excellent verbal and written communication skills.
- Basic computer literacy (familiarity with Windows, Mac OS, and web browsers).
- Ability to work effectively in a team-oriented environment.
- Reliable internet connection and a dedicated workspace.