Job Description
Launch your tech career with TechSolutions Inc. – Philadelphia's leading IT innovator! We're seeking passionate Entry Level IT Specialists to join our dynamic team in Center City. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and clear growth pathways in a collaborative environment.
As an Entry Level IT Specialist, you'll be instrumental in supporting our digital infrastructure across 500+ employees. We provide extensive training programs and mentorship to transform your academic knowledge into practical expertise. Join us and become part of Philadelphia's thriving tech ecosystem!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Manage helpdesk tickets using ServiceNow and resolve issues within SLA
- Assist with Windows 10/11 deployments, Active Directory administration, and Azure AD integration
- Monitor system health using SolarWinds and implement preventive maintenance
- Document IT procedures, create knowledge base articles, and maintain inventory
- Collaborate with security team on vulnerability assessments and patch management
- Support office moves, new employee onboarding, and equipment recycling
- Participate in cross-departmental IT projects and system upgrades
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Strong knowledge of Windows OS, Microsoft Office 365, and basic networking
- Experience with helpdesk tools (ServiceNow, Zendesk) or ticketing systems
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Strong communication skills and customer service orientation
- Basic scripting knowledge (PowerShell, Python) considered advantageous
- Valid driver's license and ability to travel between offices if required