Job Description
Are you a tech enthusiast looking to launch your career in Information Technology? TechSolutions Portland is seeking a motivated Entry Level IT Help Desk Associate to join our growing team. We pride ourselves on being an equal opportunity employer and provide comprehensive training for those eager to learn.
In this role, you will be the first point of contact for employees needing technical assistance. We are looking for individuals with a positive attitude, strong communication skills, and a genuine desire to solve problems. If you have a passion for technology and are ready to kickstart your professional journey, we want to hear from you!
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Career growth opportunities within a stable industry.
- Modern work environment in the heart of Portland.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist users with password resets, account access, and basic software navigation.
- Document all help desk tickets and resolutions accurately in our ticketing system.
- Collaborate with the IT team to identify recurring technical issues and suggest improvements.
- Maintain a clean and organized work area and equipment inventory.
- Stay updated on the latest technology trends and internal procedures.
Qualifications
- High school diploma or equivalent (Associate's degree in IT is a plus but not required).
- No prior professional IT experience necessary; we provide the training.
- Basic computer literacy and familiarity with operating systems (Windows/Mac).
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work well in a team environment and handle multiple tasks.