Job Description
Launch your tech career with comprehensive training! TechSolutions Columbus seeks motivated Entry-Level IT Associates to join our growing team. No prior experience required – we invest in your growth through our paid training program. Master essential IT skills while supporting enterprise systems, troubleshooting hardware/software issues, and delivering exceptional client support. Enjoy competitive benefits, mentorship from industry experts, and clear pathways to specialization in cybersecurity, cloud computing, or network administration. This is your opportunity to transform passion into profession in Columbus's thriving tech ecosystem.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot desktop/laptop hardware and software
- Monitor network performance and document system incidents
- Collaborate with senior engineers on infrastructure projects
- Execute security protocols and access management procedures
- Participate in ongoing skills development training modules
- Maintain accurate documentation of technical procedures
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and adaptability
- Willingness to obtain industry certifications (CompTIA A+, etc.)