Job Description
Are you ready to launch your career in the heart of Silicon Valley?
TechHorizon Solutions is actively seeking enthusiastic, driven individuals to join our dynamic team as Entry Level Customer Support Specialists. We value potential over experience and provide comprehensive on-the-job training to help you thrive.
As a member of our team, you will be the first point of contact for our valued clients, ensuring they receive top-tier service and support. We are looking for self-starters who are eager to learn, grow, and contribute to a fast-paced environment.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Comprehensive training program for career advancement.
- Health, dental, and vision insurance.
- Modern office environment in San Jose.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on empathy and accuracy.
- Assist clients in navigating our software platforms and resolving technical issues.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with senior team members to develop solutions for complex customer problems.
- Participate in daily training sessions to stay updated on product features and service protocols.
- Maintain a high level of professionalism and adherence to company standards.
Qualifications
- No Experience Required: We provide full training for the right candidate.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed.
- Ability to work in a fast-paced, team-oriented environment.
- A positive attitude and a willingness to learn new skills quickly.