Job Description
Are you looking to start your career in a dynamic, supportive environment? Apex Digital Solutions is currently seeking enthusiastic individuals for our Entry Level Customer Support Specialist position in Kansas City, MO.
We offer comprehensive on-the-job training and a clear pathway for growth. Whether you are fresh out of high school or looking to switch careers, we value your potential and willingness to learn.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist clients in navigating our products and services to ensure satisfaction.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the sales and support teams to resolve complex issues.
- Maintain a high level of product knowledge through ongoing training sessions.
- Identify opportunities to upsell products based on customer needs.
Qualifications
- High school diploma or GED equivalent (or currently pursuing).
- Excellent written and verbal communication skills.
- Strong computer proficiency and typing speed.
- A positive attitude and a desire to learn.
- Reliable internet connection and a quiet workspace.
- Ability to work full-time hours.