Job Description
Join our dynamic team at Sunshine Solutions Group and kickstart your career in customer support! We're seeking enthusiastic entry-level professionals for immediate full-time roles in our vibrant Miami headquarters. No experience required – we provide comprehensive training to help you thrive in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using our internal knowledge base
- Document customer interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including weekends if needed
- Proficient with basic computer applications and internet navigation
- Positive attitude and willingness to learn new systems
- Valid Florida driver's license preferred (not required)
- Fluency in English and Spanish highly valued