Job Description
Join our dynamic Oakland team as an Entry-Level Customer Support Specialist! No experience required – we provide comprehensive training to launch your career in tech. Work remotely with flexible hours while supporting innovative software solutions. This role offers growth opportunities, competitive benefits, and a collaborative environment perfect for recent graduates or career changers.
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Document interactions using CRM systems
- Troubleshoot basic technical issues
- Collaborate with senior team members
- Contribute to knowledge base articles
- Participate in bi-weekly training sessions
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent
- Excellent written and verbal communication
- Proficient with Google Workspace
- Strong problem-solving skills
- Ability to work independently
- Basic computer literacy
- Positive attitude and willingness to learn