Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in Oklahoma City to deliver exceptional service to our growing client base. This is your opportunity to launch your career in tech with comprehensive training and a supportive environment. Help shape our future while developing valuable skills in communication, problem-solving, and customer relationship management.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document customer interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues when needed
- Contribute to continuous improvement of support processes and documentation
- Meet performance metrics including response times and customer satisfaction scores
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or support experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and basic tech troubleshooting
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with a passion for helping others
- Willingness to work flexible hours including occasional weekends