Job Description
Join our dynamic team at Pacific Northwest Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support to our clients while enjoying the flexibility of part-time work with weekly pay. This role is perfect for recent graduates or career changers looking to build experience in a supportive environment. Enjoy competitive compensation, comprehensive training, and opportunities for growth within our expanding Portland operations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve billing discrepancies accurately
- Update customer records in CRM systems with precision and attention to detail
- Collaborate with team members to ensure seamless service delivery
- Identify upsell opportunities while maintaining customer satisfaction focus
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics including call volume and resolution rates
Qualifications
- High school diploma or equivalent; college coursework preferred
- 0-2 years of customer service or related experience
- Strong communication skills with clear, articulate speech
- Proficiency in basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving aptitude
- Reliable transportation to our downtown Portland office
- Availability for flexible shifts including evenings and weekends