Job Description
Join our dynamic team at Omaha Solutions Group as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional experiences for our growing client base. This is your opportunity to launch a rewarding career in customer service with comprehensive training and growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in Omaha's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using CRM tools
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet performance metrics for resolution time and customer satisfaction scores
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service experience (internships welcome)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Positive attitude and passion for helping others