Job Description
Immediate opening for motivated entry-level professionals! Pacific Solutions Group is seeking energetic Customer Service Representatives to join our dynamic team in Sacramento. This is a fantastic opportunity to launch your career in a supportive environment with comprehensive training and growth potential. If you're a people person with excellent communication skills and a passion for helping others, we want to hear from you!
What We Offer:
- Competitive hourly wage plus performance bonuses
- Comprehensive paid training program
- Health benefits and retirement plans
- Casual dress code and flexible scheduling
- Opportunities for advancement into specialist roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Update customer information in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response times
- Document interactions accurately in customer records
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient in basic computer applications (MS Office)
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
- Must be available for flexible scheduling