Job Description
Join our dynamic team at TechFlow Solutions as an Entry-Level Customer Support Specialist! We're urgently seeking motivated individuals in Raleigh, NC to launch their careers in tech support. No experience needed – we provide comprehensive training to help you succeed. Enjoy competitive benefits, flexible scheduling, and a collaborative work environment in the heart of Raleigh's tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document support cases in CRM system
- Collaborate with technical teams to troubleshoot issues
- Contribute to knowledge base documentation
- Participate in ongoing skills training programs
- Maintain high customer satisfaction metrics
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Basic computer proficiency
- Ability to learn technical systems quickly
- Customer-focused mindset
- Team player with positive attitude
- Willingness to work flexible hours