Job Description
Launch your career with no experience required! Growth Solutions Inc. is seeking motivated Entry-Level Customer Service Specialists to join our dynamic team in Charlotte, NC. As a cornerstone of our client success department, you'll receive comprehensive training and mentorship to develop essential professional skills. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment designed for newcomers to the workforce.
What We Offer:
- Full-time position with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Clear career progression path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and satisfaction
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to learn new technologies quickly
- Customer-focused mindset
- Reliable attendance and punctuality
- Willingness to work flexible shifts (including weekends)