Job Description
Join our award-winning team as an Entry-Level Customer Support Specialist! No experience required – we provide comprehensive training to launch your career. This urgent full-time position offers competitive pay, growth opportunities, and a supportive environment. Help our clients resolve inquiries while gaining valuable skills in communication and problem-solving. Perfect for recent graduates or career changers looking to start fresh in Raleigh's thriving tech hub.
What We Offer:
- Competitive hourly wage + performance bonuses
- 4 weeks paid training + ongoing development
- Health/dental/vision benefits after 60 days
- Tuition reimbursement program
- Modern downtown office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using knowledge base resources
- Document cases in CRM system with precise details
- Collaborate with senior team members for complex resolutions
- Maintain customer satisfaction metrics (CSAT scores)
- Participate in weekly skill-building workshops
- Adhere to company SLAs and compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – training provided
- Strong written and verbal communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in fast-paced environment
- Positive attitude and willingness to learn
- Valid NC driver's license (for occasional off-site duties)