Job Description
We are seeking a motivated Entry-Level Customer Support Specialist to join our expanding team in Charlotte, NC. If you are a hardworking individual looking to start a career in a professional environment, we provide comprehensive training and a clear path for advancement. No prior experience is necessary—just bring your enthusiasm and willingness to learn.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. We pride ourselves on a culture of collaboration and growth, making us an ideal workplace for recent graduates or career changers.
Responsibilities
- Handle Customer Inquiries: Assist clients via phone and email with product questions and service requests.
- Process Orders: Accurately enter and verify customer orders into our CRM system.
- Resolve Issues: Troubleshoot basic customer concerns and escalate complex issues to senior staff.
- Maintain Records: Keep detailed and accurate logs of customer interactions and transactions.
- Team Collaboration: Communicate effectively with team members to ensure consistent service delivery.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite (Word, Excel).
- Internet: Reliable high-speed internet connection is mandatory for remote or hybrid work.
- Attitude: A positive, eager-to-learn attitude and strong work ethic.
- Reliability: Punctual and dependable attendance.