Job Description
Join our dynamic team at Oklahoma City Innovations LLC as we rapidly expand our customer support division! We're urgently hiring motivated entry-level professionals to deliver exceptional service experiences. This is your opportunity to launch a rewarding career in a fast-paced, growth-oriented environment with comprehensive training and advancement opportunities. Enjoy competitive benefits, flexible scheduling options, and a supportive company culture that values your contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and product concerns using established protocols
- Document interactions accurately in our CRM system for quality assurance
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of product offerings
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and typing speed of 35+ WPM
- Customer service mindset with patience and empathy
- Ability to work flexible hours including weekends
- Willingness to learn new technologies quickly
- Valid Oklahoma driver's license (for occasional field visits)