Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in tech! We're seeking passionate individuals with no prior experience to become our next Customer Support Specialists. As a key member of our Raleigh-based team, you'll receive comprehensive training and mentorship while delivering exceptional service to our clients. This is your gateway to the thriving tech industry in the Research Triangle!
Responsibilities
- Provide responsive and empathetic customer support via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
- Maintain positive relationships with clients
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Customer service mindset (no experience required)
- Ability to work in a fast-paced environment
- Valid work authorization in the US