Job Description
Are you a proactive problem solver looking to launch your career in the tech industry? InnovateTech Solutions is seeking a dedicated Entry-Level Customer Support Specialist to join our vibrant team in Portland, Oregon. We are a fast-paced, innovative company that values growth, creativity, and exceptional service.
We provide comprehensive paid training to ensure you have the tools you need to succeed. If you have a positive attitude and a willingness to learn, we want to hear from you. This is an excellent opportunity to build a long-term career in a supportive environment.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot common technical issues to resolve customer concerns efficiently.
- Document all customer interactions and resolutions in our CRM database accurately.
- Collaborate with the product and engineering teams to provide feedback on customer needs.
- Assist in the development of knowledge base articles to help other support agents.
- Uphold company service standards and strive to achieve a high Customer Satisfaction Score (CSAT).
Qualifications
- High school diploma or equivalent; Bachelor’s degree preferred but not required.
- Excellent verbal and written communication skills with a friendly demeanor.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- A strong desire to learn new technologies and processes quickly.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Reliable internet connection and a quiet workspace (if remote).