Job Description
Are you a motivated individual looking to kickstart your career in the tech industry? Apex Digital Solutions is seeking a dedicated Entry Level Customer Support Specialist to join our growing team in Denver, CO.
We believe in training the best. You do not need prior experience—we are looking for passion, a positive attitude, and a willingness to learn. As a member of our support team, you will be the voice of our brand, helping clients resolve technical issues and navigate our platform.
Why Join Us?
- Competitive starting salary with performance-based bonuses.
- Comprehensive training program for career growth.
- Modern, collaborative work environment in the heart of Denver.
- Health, dental, and vision insurance options.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Assist clients with onboarding processes and product troubleshooting.
- Document customer feedback and issues accurately in our CRM system.
- Collaborate with the product team to suggest improvements based on user feedback.
- Maintain a high level of product knowledge to provide accurate assistance.
- Uphold the company's brand voice and customer service standards.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and a strong desire to learn new software.
- Must be authorized to work in the United States.