Job Description
Join our dynamic team at Nexus Solutions Group as an Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals with no prior experience to deliver exceptional service to our growing client base. Enjoy comprehensive training, career advancement opportunities, and a supportive environment in Charlotte's thriving business district.
What We Offer:
- Competitive salary + performance bonuses
- Full benefits package (health/dental/vision)
- Paid training and certifications
- Flexible scheduling options
- Modern downtown office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system accurately
- Collaborate with senior team members on complex cases
- Meet daily performance and quality targets
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Strong communication and problem-solving skills
- Basic computer proficiency (MS Office, email)
- Ability to work in fast-paced environment
- Customer-focused mindset with patience
- Reliable transportation to downtown office
- Positive attitude and eagerness to learn