Job Description
Launch your career with Seattle's fastest-growing tech startup! We're seeking passionate individuals to join our customer support team – no experience required. As an Entry-Level Customer Support Specialist, you'll be the first point of contact for our clients, delivering exceptional service while gaining invaluable industry skills. We provide comprehensive training, mentorship, and a clear growth path to advancement. If you're a motivated problem-solver with a desire to learn, this is your opportunity to thrive in Seattle's vibrant tech scene.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document all interactions accurately in our CRM platform
- Collaborate with senior team members to escalate complex cases
- Participate in daily training sessions to master product knowledge
- Contribute to process improvement initiatives for better customer experiences
Qualifications
- No prior experience required – we train all team members
- High school diploma or equivalent; college students welcome
- Excellent verbal and written communication skills
- Proficient with basic computer applications (email, browsers, MS Office)
- Strong problem-solving abilities and attention to detail
- Ability to work collaboratively in a fast-paced team environment
- Must be authorized to work in the United States