Job Description
Join our dynamic team at Bluegrass Solutions Group as an Entry-Level Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while launching their careers in Louisville's growing business sector. This full-time position offers comprehensive training, competitive benefits, and clear growth pathways within our award-winning organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve issues efficiently by coordinating with internal departments
- Document interactions accurately in our CRM system
- Identify opportunities to upsell products based on customer needs
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving abilities
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude with a service-oriented mindset
- Valid driver's license for occasional client meetings