Job Description
Launch your career with Albuquerque Community Services! We're seeking passionate individuals for our Entry Level Customer Service Representative position. No experience required – we provide comprehensive training to help you succeed. Join our supportive team dedicated to serving the Albuquerque community while gaining valuable professional skills.
What We Offer:
- Competitive hourly wage with performance-based incentives
- Comprehensive paid training program
- Health benefits and retirement plan options
- Clear career advancement pathway
- Collaborative team environment
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Resolve customer issues efficiently using established protocols
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Participate in ongoing training sessions to enhance product knowledge
- Meet performance metrics for call handling and customer satisfaction
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Ability to work flexible schedule including weekends
- Must pass background check and drug screening