Job Description
Welcome to Triangle Innovations, where we are committed to delivering exceptional experiences to our clients. We are currently seeking a motivated and enthusiastic Entry Level Customer Service Representative to join our growing team in Raleigh, NC. If you are looking for a role that offers professional development, stability, and a chance to make a tangible impact, we want to meet you.
In this pivotal role, you will serve as the face of our brand, handling inquiries with empathy and efficiency. We offer comprehensive training programs designed to accelerate your career growth, making this the perfect opportunity for recent graduates or those looking to switch careers.
Key Benefits:
- Competitive hourly compensation ($16 - $18/hr).
- Health, dental, and vision insurance.
- Paid training and mentorship opportunities.
- Clear pathways for career advancement within the organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a high level of professionalism.
- Resolve complex customer issues by investigating problems and implementing effective, long-term solutions.
- Maintain accurate and up-to-date customer records within our CRM database.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction metrics.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced, deadline-driven environment.
- Proven ability to remain calm and professional under pressure.