Job Description
Are you ready to launch your career in the heart of Motor City? Detroit Tech Solutions is looking for ambitious, entry-level professionals to join our growing Customer Support team.
We believe in cultivating talent from within. As an Entry Level Customer Support Specialist, you will be the face of our brand, assisting clients with technical inquiries, troubleshooting issues, and ensuring a seamless user experience. Whether you are fresh out of school or looking to pivot into tech, we provide the training and mentorship you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Diagnose and resolve technical issues related to our software platform.
- Document customer interactions and feedback in our CRM system.
- Collaborate with the product team to identify common user pain points.
- Participate in daily training sessions to stay updated on product features.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and comfort with technology.
- A positive attitude and a willingness to learn.
- Reliable internet connection and a quiet workspace.