Job Description
Welcome to a career where your potential matters most. We are currently seeking enthusiastic individuals to join our Raleigh, NC team as Entry-Level Customer Support Representatives. If you are eager to learn, possess a positive attitude, and are ready to launch your professional career, we want to hear from you. We offer comprehensive training and a supportive environment for those with no prior experience.
Why Join Us?
- Competitive hourly pay with opportunities for rapid advancement.
- Comprehensive on-the-job training for career beginners.
- Health, dental, and vision insurance for full-time employees.
- Modern office environment located in the heart of Raleigh.
Responsibilities
- Assist customers with inquiries regarding products and services via phone, email, and live chat.
- Resolve customer issues efficiently using our internal support tools.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team leads to improve service processes.
- Stay updated on product knowledge through ongoing training sessions.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible shifts, including weekends and holidays.