Job Description
Are you ready to start your career with no experience required?
Tampa Tech Connect is seeking a motivated and energetic Entry-Level Customer Support Representative to join our dynamic team. We pride ourselves on providing exceptional service to our clients, and we are looking for individuals who are eager to learn, grow, and succeed in a fast-paced environment.
Why Join Us?
- No Experience Necessary: We provide comprehensive paid training to get you up to speed.
- Immediate Start: We are looking to hire immediately for our upcoming shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Growth Opportunities: Clear pathways for advancement within the company.
If you have great communication skills and a willingness to learn, we want to meet you. Apply today to become part of Tampa's best customer service team!
Responsibilities
- Answer and resolve customer inquiries via phone, email, and chat in a professional and timely manner.
- Build rapport with customers to understand their needs and provide accurate information.
- Document all interactions accurately in our internal CRM systems.
- Identify and escalate complex issues to senior support staff when necessary.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction.
- Stay updated on product knowledge through ongoing training and development sessions.
- Meet daily and weekly performance metrics regarding call volume and customer satisfaction scores.
Qualifications
- High School Diploma or GED required (or equivalent work experience).
- Excellent verbal and written communication skills with a positive attitude.
- Reliable computer with high-speed internet and a quiet workspace.
- Ability to multitask and switch between tasks efficiently.
- Strong problem-solving abilities and attention to detail.
- Willingness to learn new software systems quickly.
- Flexibility to work varied shifts, including evenings and weekends.