Job Description
Are you a people person looking for a flexible opportunity in the heart of Boston?
Nexus Digital Solutions is seeking a motivated Entry Level Customer Support Associate to join our dynamic team. We are committed to providing exceptional service and are looking for candidates who are eager to learn, grow, and contribute to a world-class support team. This is a part-time role offering competitive pay and a fantastic work environment in downtown Boston.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Choose shifts that fit your lifestyle around your studies or other commitments.
- Career Growth: We prioritize internal promotion and professional development for our team members.
- Modern Office: Enjoy a collaborative environment in a prime Boston location.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints by identifying the root cause and providing effective, empathetic solutions.
- Accurately document all customer interactions and transactions in our CRM database.
- Collaborate with the technical team to escalate complex issues and ensure timely resolution.
- Provide product feedback to management to help improve service quality and customer satisfaction.
- Maintain a professional and positive demeanor during all customer interactions.
Qualifications
- High school diploma or GED equivalent required; some college coursework is a plus.
- Previous customer service experience is preferred but not required; we provide comprehensive training.
- Strong verbal and written communication skills with a focus on professionalism.
- Proficiency with basic computer applications and navigating web-based systems.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Reliable internet connection and a dedicated workspace are required for remote work options.