Job Description
Are you looking for an exciting entry-level opportunity in Milwaukee? Great Lakes Solutions is currently seeking a motivated and enthusiastic Customer Support Associate to join our dynamic team.
We pride ourselves on delivering exceptional service to our clients and offer a supportive environment where you can grow your career. In this role, you will be the first point of contact for our valued customers, resolving inquiries and providing technical guidance.
Why Join Us?
• Competitive hourly pay starting at $18/hr
• Comprehensive training program
• Opportunities for advancement into Team Lead roles
• Modern office environment in downtown Milwaukee
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot technical issues and provide step-by-step solutions to users.
- Document customer interactions and issue resolutions in our CRM system.
- Collaborate with cross-functional teams to improve product features and user experience.
- Meet daily and weekly performance metrics regarding response time and customer satisfaction.
- Maintain a positive and empathetic attitude when dealing with challenging situations.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Strong written and verbal communication skills.
- Basic computer literacy and comfort with using software applications.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Previous customer service experience is a plus but not required.
- Must be authorized to work in the United States.