Job Description
Welcome to TechSolutions PA, a leading innovator in the technology sector based in the heart of Philadelphia. We are currently seeking motivated, entry-level individuals to join our dynamic Customer Support team. This is an excellent opportunity for recent graduates or career changers looking to launch a professional career in a fast-paced, tech-forward environment. You will receive comprehensive training, mentorship, and the chance to grow within a stable, Fortune 500 company.
Why Join Us?
- Competitive Compensation: Annual salary ranging from $40,000 to $55,000.
- Comprehensive Benefits: Health, dental, and vision insurance starting day one.
- Professional Development: Paid training programs and clear pathways for advancement.
- Modern Work Environment: Collaborative office culture in downtown Philadelphia.
We are looking for individuals who are eager to learn, possess strong communication skills, and are ready to make a difference for our customers.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Troubleshoot basic technical issues and guide users through software solutions.
- Document all customer interactions and issue resolutions accurately in our CRM system.
- Collaborate with senior team members to identify recurring issues and suggest process improvements.
- Maintain up-to-date knowledge of company products and service offerings.
- Escalate complex technical issues to the appropriate Tier 2 support teams promptly.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred but not mandatory.
- Strong verbal and written communication skills with a polite and professional demeanor.
- Basic computer proficiency and familiarity with navigating web browsers and software applications.
- A positive attitude, eagerness to learn new technologies, and ability to work in a team-oriented environment.
- Reliable internet connection and a quiet workspace are required for remote support shifts.
- Ability to handle high call volumes and maintain patience during peak hours.