Job Description
Launch your career tomorrow with Louisville's fastest-growing tech incubator! We're seeking passionate Entry-Level Customer Success Specialists to join our innovative team and transform how local businesses thrive. No experience required – just drive and dedication. Enjoy hybrid work, comprehensive training, and clear growth pathways into product management or sales leadership. Be part of Louisville's tech renaissance!
Responsibilities
- Onboard new business clients with personalized training sessions
- Monitor product usage and identify upsell opportunities
- Resolve client inquiries via phone, chat, and email
- Collaborate with product teams to improve client experiences
- Document client feedback and feature requests
- Participate in bi-weekly success strategy workshops
- Track key performance metrics in CRM systems
Qualifications
- High school diploma or equivalent (degree preferred)
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Ability to work independently in a hybrid environment
- Strong problem-solving and critical thinking abilities
- Basic knowledge of CRM systems (training provided)
- Valid driver's license for occasional client visits
- Passion for helping others succeed