Job Description
Are you ready to launch a career in the tech industry? Baltimore Tech Solutions is currently hiring immediately for ambitious individuals to join our growing team. We are looking for driven candidates who want to start their professional journey in a supportive, fast-paced environment.
As an Entry Level Customer Success Associate, you will be the face of our company, helping clients navigate our technology solutions. No prior experience is required—we provide comprehensive paid training. This is a fantastic opportunity to build a future in IT support and customer relations in the heart of Baltimore.
Why Join Us?
- Immediate Start: We are hiring urgently for this role.
- Full Training Provided: We teach you everything you need to know.
- Career Growth: Clear path to management and specialized technical roles.
Responsibilities
- Client Onboarding: Guide new clients through the setup process to ensure a seamless introduction to our services.
- Troubleshooting Support: Resolve technical inquiries and provide step-by-step solutions to ensure high customer satisfaction.
- Relationship Management: Maintain regular communication with clients to understand their needs and identify upsell opportunities.
- Data Management: Accurately update client records and track service metrics within our CRM systems.
- Team Collaboration: Work closely with the technical and sales departments to address complex client issues efficiently.
- Feedback Collection: Gather and analyze client feedback to help improve our products and service delivery.
Qualifications
- Education: High school diploma or equivalent required; Bachelor’s degree preferred.
- Computer Skills: Basic proficiency with computers and Microsoft Office Suite (Word, Excel, Outlook).
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Attitude: A positive, eager-to-learn attitude with a strong desire to succeed in a corporate environment.
- Reliability: Ability to work full-time hours with a punctual attendance record.
- Problem Solving: Ability to think critically and troubleshoot basic issues under guidance.