Job Description
Are you looking to start a career in the technology sector? San Diego Digital Solutions is currently hiring an Entry-Level Customer Success Associate with no experience required.
We are seeking motivated individuals who are eager to learn and grow within a fast-paced tech environment. We offer a comprehensive training program to get you up to speed quickly. Join our team and become the face of our brand while developing valuable technical skills.
Why Join Us?
- Full-time, permanent position in sunny San Diego.
- Competitive base salary with performance bonuses.
- Health, dental, and vision insurance from day one.
- Modern office location with free parking.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat support channels.
- Provide accurate information regarding our software products and services.
- Document all customer interactions and resolve issues within company guidelines.
- Assist in the onboarding process for new clients.
- Collaborate with the technical team to troubleshoot and escalate complex issues.
- Participate in daily training workshops to improve product knowledge.
Qualifications
- High school diploma or GED required (Bachelor’s degree preferred but not mandatory).
- Strong communication skills and a professional telephone manner.
- Basic computer proficiency and typing speed of 40 WPM.
- Reliable internet connection and a quiet workspace.
- A positive attitude and a desire to learn new technologies.
- Ability to work flexible hours, including occasional weekends.