Job Description
Are you ready to launch your career in the vibrant Tampa Bay area? Tampa Bay Solutions Group is seeking driven, enthusiastic individuals to join our team as Entry Level Customer Success Associates. We pride ourselves on providing a supportive environment where ambition meets opportunity. If you are looking for a role that offers mentorship, training, and a clear path for advancement without the need for prior industry experience, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Assist customers in understanding our products and services to ensure high satisfaction.
- Collaborate with the sales and support teams to resolve complex issues and close deals.
- Update and maintain accurate customer records in our CRM database.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Contribute to a positive team culture by offering constructive feedback and support.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills are essential.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- A positive attitude and a genuine desire to learn and grow within a company.
- Ability to work flexible hours, including weekends and holidays as needed.
- Reliable internet connection and a dedicated workspace for remote work options.