Job Description
Join our award-winning team in Detroit and launch your career with our comprehensive paid training program! We're urgently seeking motivated individuals for immediate entry-level roles requiring no prior experience. As a Customer Specialist, you'll receive hands-on training in communication, problem-solving, and industry tools while earning competitive pay. Our collaborative environment offers rapid advancement opportunities for high performers. Benefits include health insurance, paid time off, and career development workshops. Start your professional journey today with one of Detroit's fastest-growing employers!
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Process transactions and maintain accurate client records
- Resolve customer inquiries using company protocols and tools
- Collaborate with team members to optimize service workflows
- Complete paid certification programs in 30-60 days
- Meet performance metrics for response time and resolution rates
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office suite
- Ability to work flexible shifts including weekends
- Positive attitude and eagerness to learn new skills
- Pass background check and drug screening
- Valid work authorization (no visa sponsorship)
- Reliable transportation to downtown Detroit location