Job Description
Join our dynamic team at Apex Solutions Group and launch your career! We're urgently seeking motivated Entry-Level Customer Specialists to join our San Antonio headquarters immediately. No prior experience required – we provide comprehensive training to set you up for success. As a key player in our client-facing operations, you'll gain invaluable skills in communication, problem-solving, and client relationship management while contributing to our award-winning service culture.
Why Apply Today?
- Immediate start date – no waiting periods
- Full benefits package including health insurance, 401K, and paid time off
- Clear career advancement path to team leadership
- Modern downtown workspace with collaborative environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Process orders and maintain accurate client records in CRM systems
- Collaborate with support teams to resolve complex customer issues
- Document interactions and identify opportunities for service improvements
- Participate in daily team meetings and training sessions
- Meet monthly performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability
- Positive attitude with customer service mindset
- Ability to work flexible hours including weekends
- Willingness to learn new technologies quickly
- Must pass background check and drug screening