Job Description
Ready to launch your career without prior experience? CareerLaunch Charlotte is seeking motivated individuals for our full-time Customer Specialist training program. Join our dynamic team in Charlotte, NC, where we invest in your growth through comprehensive paid training, mentorship, and clear career progression paths. This is your opportunity to build professional skills in a supportive environment while earning competitive benefits.
Our 6-week training program covers industry fundamentals, communication techniques, and client management strategies. Upon completion, you'll transition into a permanent role supporting our diverse client base across retail, tech, and healthcare sectors. No degree required—just bring your eagerness to learn and dedication to excellence.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve client inquiries
- Identify opportunities to enhance service quality and client satisfaction
- Adhere to company protocols and compliance standards
- Participate in ongoing skill development workshops
- Support marketing initiatives during peak seasons
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Proficient in basic computer applications (Microsoft Office suite)
- Ability to adapt to new technologies and processes
- Positive attitude with problem-solving mindset
- Reliable transportation to our Charlotte training facility
- Passion for helping others and building relationships
- No prior experience required—training is comprehensive